Use the WordPress Live Chat Plugin by LiveChat to add live chat support to your WordPress website quickly and effortlessly. Provide instant communication with on-site visitors and customers and enable a prompt resolution to their questions or concerns.
Increase your sales and build stronger customer relationships with a fully functional WordPress live chat plugin.
LiveChat comes with a comprehensive set of features, including proactive chat invitations that allow agents to send personalized messages automatically. Trigger the invitations when a visitor meets predefined criteria, e.g. the number of visited pages or time spent on the website.
Make customer service more efficient. Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget.
LiveChat comes with a built-in ticketing system to provide customer support 24/7. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online. The ticketing system will also help you manage and track the cases that are more time-consuming to solve and require more than a single chat.
One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress site builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.
In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.
Want to communicate with shoppers while they’re browsing your WordPress store? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, Freshdesk, HubSpot CRM, Salesforce, Constant Contact, Mailchimp, and social media platforms like Facebook or Twitter.
Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel.
Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real-time.
Provide convenient customer support by giving your visitors a direct and free option to ask for help.
Use live chat to understand the needs of your customers better and increase average order value and sales.
Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WordPress store.
If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
Add a live chat widget to every page of your website, including the checkout page. Your agents have to log in to one of our apps to answer incoming chats. Use our web app, macOS, or Windows apps or use our mobile apps for iOS and Android.
The WordPress Live Chat Plugin by LiveChat is free, but you need to be a LiveChat customer. LiveChat comes with a free trial, allowing you to test the service for 14 days.
Test the features available in the Team plan by default, including a ticketing system, unlimited chats, chat triggers, and full widget customization.
Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WordPress Live Chat Plugin by LiveChat.
LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language on translate.wordpress.org.
You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers.
That’s not all. Check out more features that will help you close more sales and increase customer satisfaction.
Adjusting the language of your chat window to the language of your website is a critical step of the customization. We translated LiveChat into 45 languages:
LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include: Huawei, TED, Adobe, Ikea, PayPal, BBB, Pizza Hut, Acer and Virgin.
We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option(read more).
Jamie Lowary, a sales lead at PATLive
At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).
Michal Haze, the Head of Customer Experience at Kinguin
Also, if you have any questions about this live chat plugin, feel free to post a thread in our WordPress.org forum.
LiveChat is a provider of cloud-based customer service platform with live support, ticketing system, and web analytics capabilities. The main goal of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 29,000 businesses, including the top names like Ikea and PayPal.
LiveChat’s ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.
If you are interested in writing about LiveChat, take a look at the LiveChat Press Office. Download our logo, screenshots, and other relevant assets.
Pluginsmenu in WordPress.
LiveChatmenu on the left.
wp-live-chat-software-for-wordpressdirectory to WordPress plugins directory (
Pluginsmenu in WordPress.
LiveChatmenu on the left.
For more detailed instructions, go to the live chat plugin page.
Yes. Create your live chat account here.
We do. Try out all features of our live chat plugin for free for 14 days.
There are no limitations. Test all of the features available in the Team plan by default.
No. LiveChat works in a Software as a Service model and doesn’t require any extra service to work.
YES! You can live chat with us anytime – we are available 24/7/365!
One agent can handle up to 99 chats at the same time.
Currently, we integrate with BigCommerce, Shopify, Volusion, Big Cartel, Magento 1, Magento 2, 3dcart, Commerce V3, CoreCommerce, CS-Cart, Easy Digital Downloads (EDD), Ecwid, ekmPowershop, Shoplo, Miva, OpenCart, osCommerce, PrestaShop, SITE123, AmeriCommerce, Wix, WooCommerce, X-Cart, Zen Cart, VirtueMart, nopCommerce, Zoey, Jumpseller, NetSuite SuiteCommerce, and Renderforest.
The first thing you need to do is change the live chat status to “Accept Chats.” That will allow you to start answering incoming chats. Refer to our Agent Handbook for more details.
Yes, you need to be online to allow customers to contact you. When you’re unavailable, your live chat window turns into a ticket form. Learn more about tickets in LiveChat.
No, you can handle an unlimited number of live chats with any number of customers.
YES! With LiveChat – live chat plugin for WordPress, you can see your visitor’s important information, such as their location, the page they are currently viewing.
Yes, each part of the chat window can be customized – company logo, live chat theme and more.
It is possible to send proactive chats to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.
Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages here.
Just head to the “Agents” tab, click on the “Add” button, and start adding new live chat agents.
You can use three different categories, each serving a different purpose: the owner, administrator, and agent. Navigate to our website to learn more.
It is possible to prevent the live chat window from popping up on mobile devices.
You can customize a range of features, like the live chat surveys, live chat theme, live chat buttons, live chat greetings, live chat canned responses, live chat tags and and some other advanced live chat settings.
When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.
To change your live chat avatar, navigate to the “Agents” section, pick your account, and click “Edit.” You can also edit the name and title for your avatar.
Yes. Use our live chat to monitor multiple websites using a single account, and customize the look of the live chat widget individually for each website.
Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.
There are sound and visual notifications available to make sure that no chat or message goes unnoticed.
With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.
They are all stored in the Archives section inside the LiveChat dashboard.
You have to contact our support team. They will be more than happy to help you with that.
You can add a live chat option to your Facebook page that will open a whole new channel for your customers. Read more about the LiveChat integration with Facebook.
Yes, they can transfer chats to other live chat agents. Additionally, each ongoing chat can be supervised in real-time for coaching purposes. Read more on the transfers and supervision features here.
There are two ways to do that. Set your live chat status to “Don’t accept chats” (remember to disable the ticket form), or disable the chat widget on selected pages using the URL rules.
Don’t worry – you can easily set up a new password using this link.
LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: live chat – analytics integrations, live chat – chatbots integrations, live chat – CMS integrations, live chat – contact management integrations, live chat – CRM integrations, live chat – desktop sharing integrations, live chat – e-commerce integrations, live chat – email marketing integrations, live chat – file sharing integrations, live chat – help desk integrations, live chat – invoicing integrations, live chat – social media integrations.
Sure – head over to our website for best practices and tips on how to your company can benefit from live chat support.
Here are some live chat reviews our customers sent us.
Feel free to leave us a review. Your feedback is crucial because it helps others discover our live chat software.
Navigate to our website and start a live chat with us!
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